What are your postage costs within Australia?
All prices stated on our website include free postage anywhere within Australia. Please select the express post option if you require a quicker service when checking out. The cost of express post is a flat rate of only $9.99.
All orders will be shipped within 1 business day.
Which Courier do you use to post your orders?
All orders are posted with Australia Post.
How long will it take to receive my order after payment is made?
The following delivery timeframes are estimates and should only be used as a guide. Delivery timeframes are dependent on the courier company and your address, so please take these into consideration.
After we post your order, the delivery timeframes are as follows (to be used as a guide only):
- Melbourne/Sydney/Brisbane Metro areas: 2-5 business days
- Adelaide/Perth Metro areas: 3-6 business days
- All other areas within Australia: 7-10 business days
If you require a faster shipping service please pay for express* post and contact us with any questions prior to purchasing. We post orders within 1 business day of receiving payment.
*We use Australia Post’s Express Postal Service. This service remains the fastest postal service within Australia, however Australia Post’s next-business-day guarantee is currently suspended by them and has been since 2020. The reason Australia Post has made this change is due to COVID-19 health and safety regulations applying to workplaces, fewer passenger flights and ongoing COVID-19 disruptions. Australia Post will reinstate their guarantee as soon as possible. Deliveries are normally still fairly quick, however Australia Post will not guarantee the delivery date at the moment. Please take this into consideration when selecting express post.
What payment methods do you accept?
We accept various payment methods. You can pay using a Credit card, Paypal, Afterpay, Apple Pay, Google Pay and Shop Pay. If you prefer to pay using a bank transfer please send us an email by clicking here.
What is your Returns & Exchanges Policy?
Please make contact with us within 30 Calendar days of receiving your purchase if you would like to organise a return or exchange. Your order must be in its original condition. Any wear or damage to your order will not qualify for a return. For a change of mind (return) you will need to send your order back to us. We will refund your money in full and we will only deduct the initial postage and handling cost we incurred when we sent your order to you. For an exchange of size or style you will need to pay for postage both ways.
Outside of the 30 Calendar day period, it will be up to our teams’ discretion whether your return or exchange will be accepted. Fees may apply to restock your order if your return/exchange is approved.
Can I return part of a bulk/large order if unused?
As we specialise in the sale of many bundled/bulk products such as socks and underwear, please ensure that you only try on or use a small amount of your purchase and keep the remainder in its packaging if you are intending on sending a portion of your order back to us.
We will only accept a partial order to be sent back to us if it falls within our 30 day returns/exchanges period and if the item/(s) are brand new and still have their original tags and packaging.
Will you ship to an International address?
Outside of Australia, we only ship to New Zealand. Please contact us if you have any further questions.
We own a store and would like to stock your products. Is this possible?
If you are interested in stocking our products, please send us an email by clicking here.
We would like you to sell our products on your website. Is this an option?
If you are interested in featuring on our website, please send us an email or contact us by clicking here.
If I buy a ‘pair of socks’, a 'pair of pants’ or a ‘pair of underwear’ how many pieces will I receive?
When you buy a ‘pair of socks’ you will receive a left sock and a right sock to complete your set. This means that you will receive 2 pieces.
A ‘pair of underwear’, however, is similar to a ‘pair of pants’ and means one piece, where you can feed through both of your legs separately into the one garment. If you buy a ‘pair of pants’ you will receive 1 piece and if you buy a pair of underwear you will also receive 1 piece.