What are your postage costs within Australia?
All prices stated on our website include free postage anywhere within Australia. Please select the express post option if you require a quicker service when checking out. The cost of express post is a flat rate of only $9.99.
All orders will be shipped within 1 business day.
How long will it take to receive my item after payment is made?
The following delivery timeframes are estimates and should only be used as a guide. Delivery timeframes are dependent on the courier company and your address, so please take these into consideration.
If you require a faster and guaranteed shipping service, please pay for express post. We post orders within 1 business day of receiving payment.
After we post your order, the delivery timeframes are as follows (to be used as a guide only):
- Melbourne/Sydney/Brisbane Metro areas: 2-5 business days
- Adelaide/Perth Metro areas: 3-6 business days
- All other areas within Australia: 7-10 business days
For international orders, please contact us prior to making your purchase so that we can provide you with delivery options and timeframe estimates.
What payment methods do you accept?
We accept various payment methods. You can pay using a Credit card, Paypal, Afterpay, Apple Pay, Google Pay and Shop Pay. If you prefer to pay using a bank transfer please send us an email by clicking here.
What is your Returns & Exchanges Policy?
Please make contact with us within 3 business days of receiving your purchase if you would like to organise a return or exchange. Your order must be brand new and in its original condition. Any wear or damage to your order will not qualify for a return. We do not charge a restocking fee on any of our products. For a change of mind (return), you will need to send your item back to us. We will refund your money in full and we will only deduct our initial postage and handling cost that we incurred to send your order to you. For an exchange of size or style, you will need to pay for postage both ways.
How does your Loyalty program work for repeat purchases?
We reward our customers for buying from us.
Simply purchase from us and create an account (either before you make a purchase or during checkout) and you will accrue points. For every dollar that you spend you will receive 1 Reward Point. Once you have accrued a certain number of points you will receive a coupon that you can use towards your next order.
We also reward customers for referring us to a friend. Simply click on the rewards button the left hand side of the page, find the Referrals link and share it to a friend.
Will you ship to an International address?
Yes, we do ship internationally. We send our international orders via Registered International Post only, so please contact us prior to making your purchase so that we can provide you with a shipping quote. Alternatively, please choose the country that you’d like your item posted to at checkout and you will see the cost of postage to that country. The postage cost will remain the same for any number of items purchased in one transaction.
We own a store and would like to stock your products. Is this possible?
If you are interested in stocking our products, please send us an email by clicking here.
We would like you to sell our products on your website. Is this an option?
If you are interested in featuring on our website, please send us an email or contact us by clicking here.